Fees Payment Terms

Comprehensive Version

1.       Introduction

SkillWise activity fees are charged to reflect the additional costs that we incur for the purchase of materials, consumables, and third-party venue costs where relevant. We aim to have a fair and reasonable approach and will manage payments according to the terms below:

2.       Chargeable Items

  • Activity fees, where relevant.

  • One-off short courses and workshops.

  • Sports subs.

  • Events e.g. Christmas Party.

  • Ad hoc purchases or reimbursements e.g. art canvases, tickets/refreshments for off-site visits.

  • Activity fee charges are reviewed at the start of each semester at which point they may change.

 

3.       Invoicing Process

  • An invoice will be issued at the end of each term and will list each activity.

  • Chargeable items will be included in the invoice.

  • Invoices will be emailed via Xero or sent via post where email is not available.

 

4.       Payment Methods
We cannot accept cash payments or cheques.

  • Direct credit to the SkillWise bank account:

Bank: Westpac
Account Name: SPAN Charitable Trust

Account Number: 03-1704-0029498-00.

  • Eftpos – please pay at the SkillWise office.

  • Regular instalments into the SkillWise bank account, please email us at info@skillwise.org.nz to arrange this. We will need to know the instalment amount, how often the instalments will be paid and what these are for i.e. payment of a particular invoice or prepayment for future activity fees. The available credit will then be used to pay any invoices raised and you will be billed for any amount outstanding.

  • A lump sum advanced payment to establish a credit account from which charges to be billed against i.e. $200 deposited at the start of the year to pay for fees or purchases throughout the year.

 

5.       Expected Payment Date

·         To enable SkillWise activities to operate effectively we require payment on the 20th of the month. If this is less than 21 days from date of the invoice, it will be the 20th of the following month.

·         An email reminder will be issued 7 days prior to the invoice due date.

·         If not paid on time, weekly email reminders will be sent and we will follow up by phone until payment is received.

 

6.       Non-Payment

  • If no payment or agreement of instalments is arranged within 30 days of the invoice due date this will be considered a non-payment of fees.

  • Non-payment will be addressed on a case-by-case basis with agreement from families and/or support staff.  Possible outcomes include:

o   a review of the individual’s timetable to identify more affordable options

o   agreement of a payment date / method of payment

o   agreement of an instalment plan

o   discontinue participation in paid group activities

  • Repeat non-payment or non-payment beyond 30 days of the invoice date will be recorded by SkillWise and may impact on your ability to join paid activities in the future.

  • In the case of repeat non-payment or non-payment beyond 30 days of the invoice date, a Community Facilitator will meet with you before signing you up for any other paid activities to come up with an agreement around how and when you will pay for the activities. If you do not meet the agreed payment date you will not be able to join the activity and/or will be removed from the activity immediately.

 

7.       Closures or Cancellation by SkillWise

  • There is no charge during public holidays or scheduled SkillWise closures (Term Breaks, Christmas Holidays)

  • Cancellations of activities by SkillWise will not be charged.

 

8.       Casual Non-Attendance

  • Casual non-attendance includes absence due to illness or personal holidays/events.

  • Casual non-attendance will still be charged at the specified session rate with the exception of activities where there are no additional costs to non-attendance e.g. golf where charges are per player.

  • Casual non-attendance will not be refunded.

  • The reason for charging for non-attendance is to reflect the costs incurred for external tutors, venue hire, resources and materials that are pre-purchased according to the group size.

 

9.       Prolonged Absences

  • Prolonged absences include extended illness, hospital stays or long holidays.

  • Prolonged absences will be reviewed on a case-by-case basis and possible outcomes include:

o   putting a hold on the individual’s attendance and suspending charges

o   discontinue participation in relevant group activity

 

10.   Credit Notes and Refunds

  • Where a credit applies, it will be included in the next invoice and any outstanding balance billed accordingly.

  • Where requesting a refund, the credit amount will be refunded back into the account from which the original payment was made.

  • Alternatively, you can choose to donate any credits back to SkillWise 😊